SnapChat users have flocked to an online petition calling for the app to reverse its new design
SnapChat users are not happy with the latest update to the popular photo-based messenger.
The new update includes a drastic redesign to the Stories page, which brings that content into a single with individual text messages, videos and Snaps, accessed by swiping from left-to-right on the camera screen.
Content from professional publishers has been compiled into a single feed, accessed by swiping right-to-left on the same viewfinder display.
SnapChat uses machine learning to sort the order of your contacts, with Stories from those you interact with most frequently presented at the top of the feed.
According to data supplied to TechCrunch, 83 per cent of App Store reviews (1,941) for the new update are negative with one or two stars.
And now, more than 945,000 irate SnapChatters have taken to Change.org to demand the removal of the recent update.
At the time of writing, the petition is quickly closing in on 1,000,000 signatures, with users from the UK, Romania and Norway all signing their names.
Describing the purpose of the petition, Nic Rumsey writes: “With the release of the new Snapchat update, many users have found that it has not made the app easier to use, but has in fact made many features more difficult.
“There is a general level of annoyance among users and many have decided to use a VPN app, or are using other risky apps or steps, to go back to the old Snapchat as that’s how annoying this new update has become.
“Many ‘new features’ are useless or defeats the original purposes Snapchat has had for the past years.
“This petition aims to help convince Snap Inc. to change the app back to the basics, before the new 2018 update.”
The Change.org petition has already racked-up more than 950,000 signatures
Snapchat’s official support account on Twitter has had an incredibly busy month, furiously replying to enraged users with complaints about the new update.
One user tweeted: “The new update to Snapchat makes my brain hurts… if I wanted to watch a bunch of paid commercials I would turn on my TV.
“Time to switch over to instagram stories permanently”
SnapChat is slowly pushing out a major redesign of its photo-sharing app
SnapChat’s support account was quick to reply, “Sorry to hear you feel this way. If you have any questions about the new design let us know!”
Another added: “For the love of god remove the new update. Didn’t even want it but somehow me and my friends got it anyways.
“Don’t wanna see strangers stories, I use it to interact with IRL friends not the entire planet. The new story design is dumb, makes no sense.”
One SnapChat fan tweeted: “Just randomly updated even though I didn’t want the update, sorry but it’s really annoying please bring back the old Snapchat!”
Again, SnapChat’s support account had a reply to hand: “Some new features require updating Snapchat on your device’s app store, while others can update without it.
“An update as big as this one can take a little getting used to, but we hope you’ll enjoy it once you settle in”
Just randomly updated even though I didn’t want the update, sorry but it’s really annoying please bring back the old Snapchat! ������������
— Cecilie Xenia (@Cecilie__Fisker) February 6, 2018
Press and hold a tile on the Discover screen and select ‘See less like this’ or ‘Unsubscribe.’ You’ll start to see less Snaps like that on your Discover screen ✌️
— Snapchat Support (@snapchatsupport) February 6, 2018
The news comes as security experts warned against manually reversing the latest SnapChat update to return to the old design.
McAfee Chief Scientist Raj Samani said: “While the changes to Snapchat’s user interface haven’t gone down too well, users need to be aware that any app updates are also likely to contain vital security updates in addition to changes to the look and feel.
“In line with advice from the National Cyber Security Centre (NCSC), we recommend people enable automatic updates.
“This helps to protect devices from criminals looking to use weaknesses in software and apps to attack your devices and steal your identity.”
Those who have reverted to a previous version of SnapChat should head to the App Store or Google Play Store on their iPhone or Android phone respectively to get the updated app.